Account Manager

Job Summary

Amazon strives to be the world's most customer-centric company, where customers can research and purchase anything they might want. We set big goals and are looking for people who can help us reach and exceed them.

Key Job Responsibilities

Role and Responsibilities:

• Managing the seller relationship by championing the seller’s needs at Amazon. Build strong communication channels at all levels of the seller’s organization, set proper expectations, provide clear status communications, and manage towards a growth plan.
• Managing and driving the growth of the seller’s business: Build and execute a strategic account plan that delivers on key business opportunities for the seller and Amazon.
• Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and onboarding teams.
• Work with sellers to improve operational aspects of their business in providing a great consumer experience.
• Analyzing the business: Conduct deep-dive analysis and provide routine executive-level reporting on the seller’s current business and future opportunities. Publish recommendations and action plans based on data.
• Providing thought leadership around planning, roadmaps and execution

About the Team

The Strategic Account Management(SAM) team is responsible for accelerating sales growth, championing seller needs, expanding selection on the platform and improving retention among the existing seller base, particularly amongst the largest sellers in the IN marketplace. This team creates innovative ways to identify new selection, merchandising and operational improvement opportunities through partnership with internal stakeholders.

Basic Qualifications

• Experience analyzing data and best practices to assess performance drivers
• 2+ years relevant experience in sales

Preferred Qualifications

• Experience in a highly analytical, results-oriented environment with external customer interaction.
• Proven analytical skills and demonstrated ability to manage the business “by the numbers”. Must be metrics-driven.
• Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented.
• Deep understanding of and passion for e-commerce desired
• Experience with e-commerce, retail, advertising, or media would be an advantage
• Prior experience influencing C-level executives is highly desirable.
• Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.
• MBA preferred.