Senior Executive - Forensic & Dispute Services null

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

Deloitte is where you’ll find unrivaled opportunities to succeed and realize your full potential.

The Team

Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help you lead in the markets where you compete.

Work you’ll do

As a Senior Executive in our Forensic & Disputes team you’ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations. You’ll:

• Assist in carrying out the mission and goals of the Tip-offs Anonymous practice by providing high quality support and information to the whistle-blowers associated with the Deloitte’s Tip-off Anonymous service clients.
• Answer the Tip-offs Anonymous phone line in a compassionate and professional manner
• Understand whistle-blower’s concern(s)
• Probe effectively to gather maximum information
• Update the case management system with accurate and factual information provided by the whistle-blower.
• Prepare the report and transition it to Quality Analyst team for further approvals.
• Manage the complaints registered via non-telephonic channels (web portal, email, post box etc.) and follow the steps listed above in point 1.b) to 1.d).
• Stay abreast of domestic and global whistleblowing legislations
• Maintain a level of comfort and ability around basic technology as well as future technology systems
• Other tasks and projects as assigned.
• Participate in team and client meetings

Qualifications

• Fresh graduate or MBA in any specialization.
• Prior call center/ back-office operations experience would be an added advantage
• Should have strong interpersonal and communication (both verbal and written English) skills with proficiency in minimum of two regional languages – Tamil, Telugu, Marathi, Kannada or Bengali
• Excellent academic track record
• Strong report writing and reviewing skills, with an appropriate focus on attention to detail, conciseness and risk management
• Strong excel skills - quick and accurate manipulation of data
• Strong analytical bent of mind and structured problem-solving approach
• Adaptability to a dynamic environment often accompanied by shifting priorities and stringent deadlines

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters.

In addition to living our purpose, Senior Executive across our organization;

• Builds own understanding of our purpose and values explores opportunities for impact
• Demonstrates strong commitment to personal learning and development. Act as a brand ambassador and help attract top talent.
• Understands expectations and demonstrates personal accountability for keeping performance
• Actively focuses on developing effective communication and relationship building skills
• Understands how their daily work contributes to the priorities of the team and the business