Westpac is Australia's oldest bank and company, one of four major banking organisations in Australia and one of the largest banks in New Zealand. We provide a broad range of banking and financial services in these markets, including consumer, business and institutional banking and wealth management services.
Westpac Group's portfolio of financial services brands and businesses is focused on our purpose which is Helping Australians Succeed. It's what we do, who we are and why we come to work every day.
From ensuring customers can save and invest with confidence, to helping with the financial needs of small businesses, multi-national corporates, institutional and government clients, we put customers at the centre of everything we do.
Our business comprises four key customer-facing divisions which operate a unique portfolio of brands including Westpac, St.George, Bank of Melbourne, BankSA, BT and RAMS. Through these brands we serve over 13 million customers.
Consumer & Business – responsible for sales and service to consumer customers in Australia under the Westpac, St.George, Bank of Melbourne, BankSA, BT and RAMS brands. In addition, responsible for sales and service to micro, small-to-medium enterprises, commercial business and Private Wealth clients in Australia under the Westpac, St.George, Bank of Melbourne, BankSA, BT brands and Capital Finance. The division also provides specialist services for cash flow finance, trade finance, automotive and equipment finance, property finance, treasury and auto finance loans.
Westpac Institutional Bank (WIB) – delivers a broad range of financial products and services to commercial, corporate, institutional and government customers with connections to Australia and New Zealand. Customers are supported through branches and subsidiaries located in Australia, New Zealand, Asia, the United States and the United Kingdom. WIB is also responsible for the Group's Pacific Banking operations providing a full range of banking services in Fiji and Papua New Guinea.
Westpac New Zealand – responsible for sales and service of banking, wealth, and insurance products for consumer, business and institutional customers in New Zealand, operating under the Westpac New Zealand, Westpac Life and BT Funds Management (NZ) brands.
Treasury – responsible for the management of the Group's balance sheet including interest rate risk, funding and capital.
Core Support – comprises functions performed centrally, including Australian banking operations, technology, property services, strategy, finance, risk, legal, secretariat, financial crime, compliance & conduct, customer solutions, remediation, corporate relations, and human resources.
Westpac Group's purpose is Helping Australians Succeed. It's what we do, who we are and why we come to work every day. What's most important to us is understanding what success means to our customers and helping them get there.
Our strategy seeks to deliver on this purpose by building deep and enduring customer relationships, being a leader in the community, being a place where the best people want to work and, in so doing, delivering superior returns for shareholders.
In delivering on our strategy, we are focused on our core markets of Australia and New Zealand, where we provide a comprehensive range of financial products and services that assist us in meeting the financial services needs of customers. With our strong position in these markets, and over 13 million customers, our focus is on organic growth, growing customer numbers in our chosen segments and building stronger and deeper relationships.
A key element of this approach is our portfolio of financial services brands, which enables us to appeal to a broader range of customers and provides us with the strategic flexibility to offer solutions that better meet individual customer needs.
In delivering our strategy, we have some key strategic priorities that help guide our activities.
Addressing our shortcomings by materially improving our management of risk and risk culture, reducing customer pain points, completing historical customer remediation program, and reducing the complexity of our technology.
Returning to our core businesses of banking in Australia and New Zealand, including exiting some businesses and international locations. Rationalising products and simplifying processes to make it easier for customers.
Improving performance by building customer loyalty and growth through service, sharpening our focus on returns, and resetting our cost base. A strong balance sheet and engaged workforce form the foundations of performance.
Our values are what we believe in at Westpac Group. Our values are based around helping as it's at the heart of what we do. They are:
Helpful - Passionate about providing a great customer experience.
Ethical - Trusted to do the right thing.
Leading Change - Determined to make it better and be better.
Performing - Accountable to get it done.
Simple - Inspired to keep it simple and easy.
We believe that as one of Australia's largest companies, we have a role to play in helping to create positive social, economic and environmental impact.
Our 2021-2023 Sustainability Strategy sets out how we can best serve our customers, communities and nation, and contribute to solving global challenges.
It focuses on three priority areas:
We know you're busy with life and uni, so we've tried to make the process as simple as we can.
If your initial application is successful, you will then have the chance to complete some online assessments. Successful candidates will then progress to complete an online video interview. Final stage candidates will then be invited to attend an assessment centre for a virtual or face-to-face experience.
Our Application Toolkit video series documents the key steps in the application journey.
Your application will take approximately 10 minutes to complete and submit online. Make sure you find out about our different business areas before you fill in your application form, as you need to select which business area you wish to apply for and which location is best suited for you. Remember when going through the pre-screening questions to answer carefully and truthfully. Complete all required fields and ensure you attach your resume and academic transcript. (Unofficial transcripts are also fine.)
(link to the video - https://youtu.be/gXJajIEmFK4)
If you're successful during our screening process, you'll be invited to complete a series of online assessments which help us to determine how our values and yours align and also your suitability for the role. You'll receive an email detailing what you need to do to complete the online assessments and the specific deadlines - in some cases this may only be 48 hours. If you don't complete your assessments in the time frames specified, we won't be able to consider your application further.
You may face two testing invitations as below:
If your application is successful, you'll be invited to complete a video interview. If you have never completed a video interview before, it may be a good idea to get a feel for the process by recording yourself answering interview questions and then watching the replay to gauge your confidence, body language and ability to answer the question being asked.
Check your background, lighting and camera angle. Don't panic - you'll get a practice run to test your mic and camera! You will also have some time to read the question and get prepared before hitting record. Video interviews are not live, but be prepared and remember that you cannot pause, stop or restart the interview.
(link to video - https://youtu.be/CoDDMXmlts8)
Once you're through these steps successfully, you'll be welcomed to a virtual assessment centre experience involving:
You will have an opportunity to interact with business representatives, so maximise this experience by asking questions and find out if this is the right fit for you – it's time to grill us too!
Research is important. Think about why you have applied and what you can bring to the role. It helps to show us your personality. Relax and enjoy the experience. We only want to see you shine and put your best foot forward! (application survival guide)
All roles at Westpac Group are open to consider flexible working arrangements, with potential options such as flexible hours and working remotely.
Leave to support lifestyle and wellbeing
We offer 12 weeks of flexible lifestyle leave giving employees the option to take up to 12 weeks' paid leave each year, through Westpac Group's purchased leave program, or 12 weeks' unpaid leave each year.
A range of other leave benefits are also available for eligible employees including defence reserves leave, volunteering leave, one lifestyle and wellbeing day each year.
Employees who are the primary carer of their child are given 13 weeks' paid parental and have the option to instead take 26 weeks' leave at half pay. Employees who are the support carer are entitled to 3 weeks' paid leave within the first month of the birth or adoption of their child. Parental leave may also be taken flexibly.
Superannuation on parental leave
Employees can apply for superannuation to be paid on up to two years' unpaid parental leave to help enhance the financial future of our working parents.
We offer up to 4 weeks' paid leave and 1 year of unpaid leave for employees who are undergoing a gender transition or affirming their gender.
Employees identifying as Aboriginal and/or Torres Strait Islander can access 3 days' paid Sorry Business leave to participate in Sorry Business cultural practices, in addition to our standard 3 days paid compassionate leave.
Employees experiencing domestic and family violence can access 20 days paid leave (or more if required) as well as advice and counselling, financial support and flexible work arrangements. We also offer employees 10 days paid leave if they are supporting a family member experiencing domestic and family violence.
We offer a range of special Westpac Group services including:
Our third-party Employee Benefits Program is increasingly popular with employees and is accessible via a mobile-friendly portal, providing 24/7 access to great offers and discounts from well-known brands. With over 1.3 million logins over the past 12 months, our employees clearly love the offerings.
Jawun Professional Secondments with Aboriginal and Torres Strait Islander communities
Westpac Group employees in Australia have a unique opportunity to participate in a life-changing Jawun Professional Secondment with Aboriginal and Torres Strait Islander organisations.
Jawun is a not-for-profit organisation co-founded by Westpac in 2001. Jawun partners with Aboriginal and Torres Strait Islander organisations in 12 regions across Australia, providing them with skilled secondees from Jawun's 28 corporate and government partners – including Westpac Group. Secondees share their professional skills to help these organisations refine and deliver their initiatives and progress their reform agendas.
Since 2001, over 950 Westpac Group employees have taken part in Jawun secondments and success has shared both ways. The Indigenous organisations benefit from the professional skills provided by the corporate secondees, while our employees benefit from an immersive experience that builds their leadership and understanding of Indigenous cultures and ways of doing business.
Matching Gifts is one of our company's best-loved community programs. Every dollar donated by our eligible employees to Australian-based, registered charities with Deductible Gift Recipient status (DGRs) is matched by Westpac Group.
Our Matching Gifts program was formed in December 1998 and was the first of its kind among Australian banks. Our Matching Gifts program creates significant value - it is a source of pride for our people; it also helps to build stronger communities by supporting charities right across Australia which deliver important social services to so many people.
Since the program began we have collectively donated over $56 million to almost 2,000 charities across Australia.
We actively encourage and support our people to volunteer their time and skills to support the local community organisations and causes they are most passionate about.
Our Employee Action Groups (EAGs) support Westpac Group's diverse and inclusive workplace culture. These employee-led networks bring passionate individuals together to advocate for and promote diverse communities both within and outside of the organisation. Our EAGs include: